For over 4 hours i tried to active a new phone with the old number from the old trac phone i had. Again and againi kept being told it has to initialize. Turn it on, turn it off, wait 20 min try to make a call, i would make the call voice would say press 1 for english...Huh??? then i was asked numerous times for serial number, sim card number. Go to setting, try airplane mode on for :08 then turn off, reset network again and again. After all this told to remove sim card from new phone then told it was not right sim card...Wth!?! it was for an alltel, alltel wireless was a wireless service provider, primarily based in the united states. Before acquisitions by verizon wireless and at&t, then i was told the services of two phones in question, my old trac phone was at&t and the new was verizon and that it would take several hours to complete process. Then told oh sorry, cannot be done. Then i asked to restablish the original sim card back in my old trac phone, they the sim card was terminated, but the minutes and servvice were still there, that i had to get another sim card but not told how or where. Or just buy another phone and sorry you are going to lose all minute and srvice days!!! the phone i called was [protected] spoke to ver 6 different people. New device lge lgl 455dl - software version l455dl10k - phone id (imei) [protected] sim id (iccid) [protected] phone number not available - battery health 100% - ram status 857mb of 1915 mb available. My old phone sim app icc-id [protected] - imei checksum: 2722 random number [protected] - phone information my number [protected] -manufacturer lg electronics - model name lg306g -device id [protected] - hardware version rev 1.0 - software version 306g10c - language english name gina gertsen email: [protected]@verizon.Net