On 20 May 2021, around 6.55pm, I bought an express bus ticket from TBS to AMANJAYA from the Billion Star Express Bus counter which stated that the bus departure time was at 7.00pm. However, I found out that the bus had already left the station before 7.00pm while I was already at the waiting area at 7.00pm. When asked for feedback from the counter, I was treated poorly, and told to file a complaint with Customer Service if possible, using improper intonation. I really hope that you can look at this problem more seriously because this matter has happened to me before and I have not received any feedback from Billion Star Express Company. However, i have made a customer service report which they have not let me do it as first cause they were supporting them just because it seems they are close buddies. i seriously hope my issue of this will be investigated and enforce the law so people dont take advantage of anyone as im paying my service charge to them but they are giving out a poor service out of it. i have attached all the evidence and my details in it.