I ordered a headphone adapter ($20) for my daughter on Nov 17th. Received an email on the 20th stating the order was fulfilled. The email included a tracking number but no link to whatever carrier service they use. It's almost 3 weeks later and the item has not been received. The website scrolls a continuous message about "high call volume and technical phone difficulties". If you call the support number it rings "busy". The website directs you to send an email, which triggers a return email stating "your concern has been assigned to a customer care team and someone will contact you asap". Guess what? No one ever contacts you and if you send another email it triggers a new "case" number and promise to contact you. At this point, if I ever receive the item I will consider myself lucky. Either way, I will never order from this website again. This site has worse than poor customer service, they offer no customer service.