I received a replacement phone when I asked how much it would be to upgrade the phone I had for over 5 years! That's when all the problems started & I've never had a company be so rude and not even care about their products or services. I guess I'm lucky because I'm on welfare & don't do anything is what I was told! So now I have a phone with no instructions or manual and I barely can make a call & I can't find anything anywhere on how to use it or any information!! On my account it's just listed by my telephone number? I could go on & on & on but I've told my story so many times to so many people I'm tired of telling it! I would love to switch carriers but I can't. I'd love to get a cell phone case to protect my investment but they don't make any! So why did I even fill out this form? just in case this might make a difference? I'll keep looking until I die!!! Sincerely a tired customer of an ungrateful company!! Welcome to The US! N1ck1 Brown!!!