My friend and I bought a ticket for today at 4.35 am. We were at the bus stop 1 hour before. We waited until 8.30 am but the bus never showed up. I called the numbers on the website and talked with two different people. They told me they couldn't see the bus status and didn't know if the bus would come back. The only thing they told me it is an economy ticket and no refund option. I could not believe how it is possible. If I was late, they would be right. I paid for a bus that has never existed. I lost both my money and time.