7 Sep, 2018 → by ClaimboUser136674
Terrible Customer Service and poor quality furniture! Gelsew

2

Purchased a dining set on August 4 2017 and I noticed a few weeks ago there was a bubble in the wood. I called customer service but was told we were a couple of weeks out of warranty. I asked to speak to a supervisor to see if they would help us out considering we have a house full of their furniture and have spent a good portion of money there. The customer service rep Taylor told me she was it, she makes the decisions and there was no one else I could speak to. I asked for her supervisor, was told no,. She is the only person and doesn't have a supervisor. I find this hard to believe. A dining set should last a lot longer than 1 year! We paid over 2,000 for this set. I expect more for my money. I will never again purchase from here I have sent emails to customer service and am still awaiting a response. If anyone knows a different way to get a hold of corporate please comment. I have called and each time Taylor gets in the phone and refuses to give the name of a supervisor.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Bernie And Phyls Furniture you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.