I had Frontier installed on 9/6/19, then cancelled the same day because the channels I had requested weren't provided. I was told by the installer that there was a 30 day guarantee (with no charges if I wasn't satisfied. I called someone in Connecticut and was advised they would waive the installation fee. I then called 800/921-8101 and first spoke with Kelly, then her manager Joseph. He told me they would waive the entire bill on 10/3/19. I just received a bill of $172.11 for 1 month's service. I called the number again and was advised that there is no guarantee and they don't pro-rate bills, so they refuse to waive the $172.11 fee. I advised I wasn't going to pay the $172.11 for a half day of service, I was then advised it would go to collections. I asked to speak to Joseph again and was advised they have Josephs all across the country so it would be impossible to know who it was. He had given me confirmation #VTRG68945 so I could confirm my account with a zero balance, but I still received a bill. The first person I spoke with today (10/16/19) told me she saw where they credited the $172.11, but later added it back in. I told her several times during the 45 minutes I spoke with her that I wanted to talk to her manager, she kept coming back to the phone and telling me her manager said he couldn't waive the charge. When I finally spoke to a manager, he said that my account doesn't show they ever waived the $172.11 and then added it back in. I shouldn't have to pay $172.11 for a half day of service that didn't include channels I had asked for. I am not going to pay the bill, but don't want this to go to collections.