May 27 11:19 am Ordered a Grande in a Venti cup, Non- fat milk, extra ice CM, do not add extra shot (some places do this and I made sure to make clear did not want #327584 Christin was short with me when I tried to place order.. specified NON fat milk only, repeated back Skinny, no not skinny, just non-fat milk, is what I ordered. Very busy and it took a while, ( which I am OK with understand staffing is an issue... but when it was ready I could tell it had the extra shot.. tried to drink it too strong... when I asked for a little more milk to cut it they got snippy again... suggested just hand me a small cup of non-fat (didn't want to back up other orders, by now the line was really long, handed me regular milk, at this point I was that's fine! Starbucks is a favorite of mine, not a regular but I splurge, Never have I had such treatment. I Smiled, repeated, clarified and STILL got it wrong. Then to be snipped at.. excuse me.. even tipped a dollar despite the rudeness. Just wanted to vent I guess. Sorry I took so long to send this out, just came across the receipt so I had the details .. send a friendly reminder to staff, to keep smiling and fix the problem.. and listen, repeat order . Take care, be safe, most of all Be Kind. Becky Bors