I was admitted to trauma on the 7/11/2017 for high blood pressure and chest pains. I was severly stressed and was attended to promptly. On the 14/11/2017 I received a call from the accounts disivion advising that Bankmed refused to pay for the consultation. The lady refused to hear that I have additional benefits due to my PMB benefits. After a long argument, she said to me that if they are willing to pay, then she will gladly add 2 ICD 10 codes, one for High blood pressure and the other chest pains. I took the time to cotnact my medical aid, who said they would happily pay if Sind from accounts resubmitted with the correct icd 10 codes. Now, I msut deal with Sindi, who is extremely upset that she was proven wrong and is not happy top accept this. Now she can no longer make a decision on herr own, but will have to wait for the r who treated me at Trauma to come to work, which will only be next weel Wednesday. Sindi's attitude is shocking. This became personal the minute I told her that the information she provided was incorrect. She furtehr said there would be a charge of about R110 if I wanted them to complete any further forms or documents. I will never use St Augustines again. Their customer service is abolutely shocking.