Complaint Dept. I am writing this complaint in regards to my recent replacement claim [protected] in which was filed on March 27, 2021. Deductible payment of $275.00 was paid in full and was deducted from my bank account also on March 27, 2021. My original replacement claim was filed to replace my damaged broken Galaxy S20. I received my replacement phone on March 29, 2021. Upon activating my new device I was told that the new device that I had received could not be activated due to the device status being reported as lost or stolen. While on a recorded line with tech support I was transferred to another representative whom would assist me with the process of having another device sent out to replace the error. This process took place on March 29, 2021. Today is April 02, 2021 and I have not yet received my second replacement phone. I contacted Asurion this morning at 8:20am and received a call back around 8:35am only to be told that I would not be receiving my phone until Monday April 05, 2021. And when I asked if I could try to receive it sooner, perhaps a Saturday delivery the representative stated there would be a $20 delivery fee. Then later informed that Saturday delivery was not available. First and foremost, I would like to mention that I have been a loyal customer for over 20 years and I do not recall ever having any issues with replacement claims in the past. I do have to say that I am very disappointed with the nature and process of which this claim is being handled. I do not feel like I am asking for anything more than what my coverage is entitled. I am a business owner and I do utilize my phone to receive and make calls to conduct business and this error on your company's part is not acceptable. I have now been without my phone for 6 days only to be told I have to wait 4 more days to receive my second replacement. I am seeking a resolution to address my concern. I look forward to hearing back from your department. Thank you