24 May, 2021 → by ClaimboUser772603
Sony – 65″ Class – LED – X900E Series – 2160p – Smart – 4K UHD TV with HDR

2

We purchased this television in February of 2018. It's less than 4 years old. A little over a week ago the screen suddenly started flashing various solid colors (white, red, blue, green) then all horizontally, then all vertically, then started over again. That's pretty much all it will do. We've chatted with Sony support and done forced resets numerous times. We also enlisted the expertise of a local freelance technician who did numerous forced resets in addition to contacting Sony Product Support and receiving the latest firmware update which was installed in multiple ports. Nothing has worked. There does not appear to be an authorized Sony service technician in our area. We are very disappointed, we intentionally purchased Sony for quality and reliability. We have multiple Sony products in our home and are now feeling that was a mistake and perhaps should buy other lower cost brands in the future. Please let us know if there are options available to us for getting this TV up and running again and possibly restoring our faith in Sony. Thank you. James Morrison [protected] / [protected]@gmail.com
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Sony you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.
Copyright © 2024 CLAIMBO.COM. All rights reserved.