I bought this sofa from Leon's order # 06208BRGDYC dated June 20, 2018 with 5 years insurance sold to me saying everything is covered under this insurance including mechanical, seat cushion resilience, stains etc etc. And now when I have these issues (seat resilience is gone for 2 seats out of 3, springs are squeaking) and I contacted zucorahome to come and fix it. They came back and said these are not covered under warranty/insurance. When I contacted Leon's noone was available to help me and customer services who picked up my call got my information and told me someone will call me back but noone called and today when I tried calling noone is picking up (I called Atleast 10 times). My issue is why salesman sell something by making false statements and 2ndly why customer services is so poor.