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I ordered a pair of boots from them in January, which I attempted to return in February via their integrated return service, for which they accept responsibility if parcels go missing. When, in March, I had received no update on my parcel’s whereabouts, I contacted DHL (who manage the returns), who told me that if I had...
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Purchased an Acne jacket and pants set. Soon receiving the garment, I tried both pieces on for no more than 5mins and decided they were too big. I did not examine the garment as one would assume that it is clean. Registered my return and proceeded to return both garments. This was in a 1-2 day period....
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I ordered a suitcase back in August, it arrived on time, but it did not meet my standards, so I created a return. I received an email stating that I will be refunded (the suitcase costs 430 euros). A month and a half later I checked my banking account and I had received nothing, so I went...
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Net-A-Porter has the worst customer service of any designer retailer. After buying a pair of YSL Paige platforms $1200 USD, the strap came apart from the shoe after one wear, clearly a defect. I then repurchased the exact same pair from Net-A-Porter and they wouldn’t refund me for the first damaged pair. Takes 40 mins to talk...
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I have been a loyal customer for 6 years. Always had great customer service, but that no longer exists since this company was purchased by Yoox. Why purchase to then run its reputation into the ground? It now takes over 15 minutes to get through on the phone no matter what time you call. I placed two...
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Service
Very courier service lately. Requests in the notes are not taken into account (call in advance and specify the location. ) If the address is changed within a 2-minute drive, the product will not be delivered. The courier agrees that he does not have to do this (neither go to another address nor call in advance). 12/18/2020
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