Case#[protected] [protected]@Amtrack.com Brenda Webster Gillcrese Several times using the above e-mail address and has been send back, non -delivery., last communication March 19, 2021 Requested a review evaluation of my travels during the beginning of the pandemic. Train Wilmington Delaware to Deland Florida Train 92 Deland My total cost for this journey, $1, 749.80 A disaster travel As a senior citizen, your not what I expected for a pleasant trip. Concerns: Stain Mattress both trains Shower water never drain Requested meals in advance, deliver to my cabin trying to self quarantine myself, taking this stand as a safety precaution For myself and age. Given a large shopping bag, that I had to pick up myself Meal was uneatable and not warm, drank water the entire both ways Attendant never answer the call button, waited 2 hours Returning train had been sanitized with liquid coming down the walls Original Reservation #BCA1DA Unacceptable formatted email with a $250.00 voucher, refused Traveling First Class, First Time Bedroom Suite, wasn't First class. Will take this trip once again, but i am saying to myself, would this be the type of travel Mr. William Flynn or anyone in his family fine this acceptable I would like to take this trip, but fear that this will happen once again to me. I would like to do this trip once again, but my family says, this is what Amtrak does best, Poor Services to Senior Citizens What do I want, Amtrak to do fix my problem, I want to do this trip over at there expense I have paid once poor service, can Amtrak do it the correct way and not the same old bedroom suite Sincerely and Respectfully Brenda Webster Gillcrese [protected]@aol.com 92 Wayne Drive Dover, Delaware 19901 Daytime work # [protected] Home landline # [protected] after 4pm And thank you for reading