SEVERELY DAMAGED ITEM.

/ 40 reviews

2 Mar, 2021 → by ClaimboUser299672

I used Parcelhero (DPD + DHL were the couriers handling my item) to ship an acoustic guitar from UK to Italy. The box was labelled and taped as 'FRAGILE'. The guitar neck got broken and the item is chipped in several parts. It is now severely damaged and irreparable. As I did not flag this within 14 days from item arrival, they rejected my claim and only offered a £15 credit which I will NEVER use. DO NOT USE THIS SERVICE. User's recommendation: DO NOT USE FOR FRAGILE ITEMS.

Transportation and Logistics

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ParcelHero - Other Reviews

》 No contact phone number

》 Delayed parcel still not arrived

》 Took the money. No order on my account

》 Poor service; complete lack of compassion (July 2021)

》 Suitcase held in Spanish customs for reasons undesclosed

》 Tracking our item

》 They’re not a proper company – just a portal for stealing your shipping fee

》 You are rubbish

》 Put wrong address on label

》 No collection

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