9 May, 2021 → by ClaimboUser947576
Separation of items into separate bags/boxes
1
I have had multiple situations when the sweet bagels like cinnamon crunch were placed in the same bag with plain bagels and I complained many times to the store. In my most recent order the nut-containing pastries were mixed together with other pastries in the same box and I have someone who is allergic to nuts. The store manager explained they minimize number of boxes used and are allowed to combine nut containing items with other items. Note that Panera app does not have special instructions options and this leaves customers like me without ability to voice their preference. While random cross contamination cannot be prevented Panera should be able to establish the rules by which some items must be put in separate boxes. Saving the environment is important but saving customers from potential sickness that can threaten their lives is not less important.