Original review updated by user Apr 05, 2021 I paid a lot of money and got items...that I didn't order. The Futon Shop substituted items without informing me (instead sending items I would never have approved) and also sent the wrong size futon. They have neither acknowledged their mistake or offered me any refund. Now, after repeated requests to speak with customer service over the phone, they've simply stopped replying. What's really messed up is that it was only AFTER they took my money they they revealed (or, the invoice revealed, in tiny writing) that they don't offer refunds...only exchanges for store credit. Hmm. Unethical to say the least...and one would think this policy would not apply for a situation in which the STORE is 100% at fault.... ....but we'll see.... User's recommendation: Pending BBB complaint...stay tuned.