16 Feb, 2021 → by ClaimboUser976342
SCAM ALERT! Worst Company Ever!
1
DO NOT ORDER FROM THIS COMPANY! Worst customer service ever! First, they advertise "Free shipping on all orders within the continental USA" NOT TRUE! I was charged $22.19 and my requested delivery date was February 4th, 2021 but it wasn't even delivered until February 10th! I had ordered on January 29, 2021 a special Chinese NY basket that contained traditional items and I even paid extra for special gourmet items: BOSS Wine Pairing Bars ($12.99) & Extra Candy ($15.00). When the order arrived, it was wrapped sloppy, in a bent bucket that had some random snacks instead of the gourmet items I paid for that didn't even go with Chinese NY! If you try calling the Customer Service #'s, no one answers and the message states to email your concerns. I called at various times and wrote 4-5 emails. Finally, on the 8th of February, I get an email apologizing and basically using the pandemic as an excuse for the delay. NO REFUND! Their policy is that if they don't have something, they can replace it with whatever they have without checking with the customer first! They don't care that you ordered a SPECIAL THEMED basket for a specific celebration. They'll just send you whatever they have laying around despite it not even being close to what you ordered! WORST COMPANY EVER!