I don't want to be that negative person but I have to say I am very dissatisfied with OMNI. I was told when I started with them that if I was not satisfied with their services I would get a full refund. Well when I started with them I already had a payment plan set up with both my state and federal taxes. I asked Omni if they could reduce my penalties and fees since they were in place. They told me it would not be an issue and they all but guaranteed as this was their specialty. I have to admit they stayed in constant communication with me and to all they were doing with my case…but…..when I told them there was no need to do discovery they said it wasn't an issue and it was part of the process. Once all was said and done I received an itemized bill from them stating they had spent all the money I'd given them on the discovery of payments plans that were already in place and they would need more money if I wanted them to do an abatement on the penalities and fees and that would be another $1500. I gave them a call and it just so happened the person I was working with quit that same week and I was transferred to someone else who wasn't familiar with my case. She basically explained to me the cost would be the same whether I had plans in place or not and the abatement is extra. I explained to her that's not what I was told….because why would I pay someone to do something I had already done? I wont call them scam artists…they just aren't very upfront with their fees or schedules. Why would I pay someone to do what I had already done?