I bought the book, “Thank You for Arguing” by Jay Heinrichs, on August 11, online expecting it to be delivered on the 18th. I received a confirmation email the same day I bought the item confirming that the book was going to be delivered to my address. I then received a shipping confirmation email stating that the...
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I was disgusted when I went to the Allen Park, MI store. The people were polite, the store was clean, selections were many. My issue is that when I looked at all of the special display tables I noticed some had a focus on women. Outstanding I thought, until I also noticed that every woman selected fell...
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I purchased the 10.1 tablet in Sept 2019( SN60003650003735). In May 2020 it quit charging due to the female connector inside the device being defective. You sent me a new one. Yesterday the exact same thing happened to the replacement. B&N rep said the warranty is from the date of original purchase. That is wrong. When you...
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In early to mid-January, I purchased three books to be sent to me. Two had not yet been released. The one that was delivered was “Lillian Boxfish Takes A Walk.” So no complaint there. Faithless in Death was released on Feb. 9. I have not received it yet. The purchase number was [protected] and the total $63.99...
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On 4/29/20 I released a book for sale on B&N Press titled “Understanding the Book of Revelation: Translated Literally, Illustrated Lavishly, Interrogated Thoroughly.” It is now 5/16 and the book has not yet been printed despite B&N’s website which says to expect 3-5 days for a hardcover book to print. I have written four emails and received...
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Non- fulfillment and non-notification
For the second time in six months, you have to complain about this damn institution! We placed an order (pillows + trampoline safety net) the pillows arrived within 3 working days as stated on the website, but the trampoline net did not come! to which there was no reaction from this institution - we called every day, another even twice a day (which lasted 5 days) and to which no one can answer anything, because the website shows that the order has been fulfilled! At the 6th or 7th call, I was finally answered by a person who knew that the order had been sent back to the warehouse and had not entered the parcel terminal - which I am dissatisfied with - because I can't know the size of this parcel - and whether it will enter the parcel terminal. began to lie - so far the package has not been in stock at all and now I will send it for the first time: D to whom I will consider him... in the end I agreed to send it again, but since 10 days have passed since the order was placed, let it be done more quickly - promised to be the next day! The next day, of course, nothing had arrived, I gave an interval of the day and called to me - who sees that the courier has picked up and will be today! not that day or the next day - so on the evening of the call, to which the operator answers me unkindly again - as if I were to blame for not bringing the package to me! And during this call I find out that the order has been canceled - but of course the money is kept! OVERALL nightmare - NO MONEY BACKED OR ORDER AFTER 13 DAYS! and every time call operators make me feel guilty and still dare to raise my voice against me! As well as say they will call you back and provide information, but don't! Disgusting authority!
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