Att customer call att at 5 am to report damage smartphone which is the Samsung z fold then i submitted my documents via computer to Asurion driver license 6 times the after speaking with several representatives from Asurion and being treated like a number instead of customer then to be told about more documents need to be filed and signed therefore my not having properly function phone is of non importance very aggravated withis system and to be treated like i have to accepted makes want to back to prepaid no person deserves to be treated like a number maybe i need to find a new carrier for my service and all i wanted was my phone to be replaced