13 Aug, 2021 → by ClaimboUser300928
Router Table A25RT03

1

I have a defective router table where the right side fence is further back than the left side fence. I almost seriously cut my index finger as my wood pieces keep hitting the left fence as it is further up from the right - so the workmanship is faulty as the fence is out of alignment. I tried getting in touch with Ryobi Canada on Facebook and someone wrote and told me that Home Depot in Lethbridge, Alberta would give me store credit. So, we took the table in and 3 Home Depot managers confirmed that Ryobi needs to deal with this as it has been over 180 days. I get that but in Home Depot Online purchase policy it seems to me that they would give a store credit. I am looking to just have it replaced. I only used it once and found it defective - I tried many ‘so called remedies by putting thin pieces of cardboard to bring the right fence up and to no avail so please honour my warranty. I bought in May 2019…so I am good till 2022. Please replace or ask Home Depot to offer a replacement or store credit. Right now I am being pushed around by both companies whom I supported for many years and spent thousands in tools, this is the first dilemma with Ryobi and wish to have it resolved professionally. Thank you.
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