Thank you for the opportunity to reply. when speaking with the customer service rep every question I asked she would email to another person who would answer it and then would then answer my concern which of course took time as literally every question had to be sent to whomever and then we had to wait for a reply. at this point Im totally confused as to where I stand. from what I understood, you were sending me a free replacement roller (78mm). you have my email address, obviously and from what I understand, customer rep said I would be receiving an email which would require a photo of my drivers license. Im happy to do all of the above I just need to know where I stand. thats the most confusing issue of all!! thank you User's recommendation: Haven’t answered questions but the customer service rep you’re speaking with directly would be a huge help.