First of all, Roku does not have a customer support phone number. The only way to contact them is via email and they outright refuse to help. 1) I recently purchased a Roku device and would like to return the device for a full refund, but I cannot get an answer from Roku in this regard. 2) They charged my credit card with so many charges which are not authorized. Prior to adding these channels I was not given a warning of such charges and gave no indication I will charged for those channels. I wrote e-mails to Roku explaining, but they refuse to give any refunds. Thank you, Jiju Kuruvilla