This is a short complaint. Twice the Wyndham has not sent emails, mail or any other communication to me as I indicated on their website, under my account with them, to advise me that my points would be lost unless I took action. The first time was quite severe as I had stayed at Wyndham Suites in Scottsdale for THREE MONTHS while searching for a residence and job interviews. This was in 2003 or thereabout. The second time just happened a month ago. I had almost 16, 000 reward points and they removed those. I wish to reiterate that both times I had accounts set up on their website which indicated that I was to receive emails and statements. I did not receive anything. Both times I reached out to them with these complaints. Both times there was no response. From the online complaints that I see both for their hotels and timeshare activities, there is a ever-increasing number of complaints in regard to deceptive practices. I know one thing for certain, I shall not stay with them again and I shall tell everyone about my experiences.