My daughter recently purchased an overpriced swimsuit from this company, she promptly emailed them upon receipt of swimsuit regarding exchange of the bottoms, She was told she needs to purchase new bottoms and upon purchase they would provide the required return authorization number. After spending about 10 minutes talking to their "customer service chat" I was pretty much told the same thing, simply returning the item is not possible first a purchase must be made and then it can be exchanged. She had already purchased both the top and the bottoms. - Picture one is my daughters original email - pictures two and three are the response from the company giving her one option which was to purchase an additional set of bottoms and then they would give her the return authorization number - picture three is one of the many screenshots from tonight with my attempt.