Called, emailed and contacted the company multiple times to have a wooden bed frame repaired. Told someone would contact me within two days. People play passive game. They say we will get right back to you and never do. My wife has called three times. I have called three times and I have emailed them all the information they requested. I will call the insurance commissioner tomorrow but won't hold my breath. I will never buy furniture from this store even though the warranty company is the problem.