1 Jun, 2021 → by ClaimboUser101753
Regulator Jeavons J123LG
*SOLVED
2
DO NOT EVER ORDER SOMETHING FROM THEM!!! THEY ARE SCAMMERS!!! According to the offer from December 8th 2020, they gave the delivery time 4 weeks. We placed the order and made payment (8K euros) in the option on December 28th 2020, and they changed the delivery time to 8 weeks, which is twice as long as the initial deadline. According to that deadline, the delivery was supposed to be in the worst case by the end of February 2021, which of course did not happen. After that they changed delivery date to the 2nd week of March, which also did not happen. Then every week they indicate that the package will be ready next week. Finally they delivered us totally different regulator in week 17 after from the date of our purchase order and payment. The reason for our request for the return and refund is that we asked strictly for the original JEAVONS REGULATOR J123LG and what you allegedly offered us, and in the end you delivered us REGULATOR from another manufacturer without any technical data on it, and with only the manufacturer sign on it, which obviously is not JEAVONS, but instead SENSUS, that can be seen on photos attached. There is also no paper - certificate that should accompany the product with the serial number. Attached you are photos of existing regulator with plate in factory plant (yellow), and also the one with no plate at all (grey) that ITT Controls delivered us! DO NOT EVER ORDER SOMETHING FROM THEM!!! THEY ARE SCAMMERS!!!