I had booked tickets for my train travel in Italy last year, these trains were cancelled due to Covid-19 and I was issued vouchers against these bookings. I have been trying to get these vouchers refunded but the only way I see is calling the Italo assistance phone lines. I have neither been able to get in touch with an English speaking agent on the helpline, nor I am able to afford such expensive international calls. Please help me in processing refund for the vouchers issued against my tickets - D7NGWC and RBTIMG. Thanks Ramanjit Singh