My Mother paid by check to renew her yearly subscription on 7/2/2021. On July 31 2021 she purchased a new vehicle. They would not transfer the amount she just paid to the new vehicle. They insisted she would need to get a refund, then repay for the new vehicle. Which would have been acceptable. Since she paid by check, she asked for the refund to also be paid by check. The refund was credited to an expired credit card (expired 2014, closed account) . She no longer has this account and has no way to access it. The Bank is unable to locate this old account. We have contacted On start several times to get this corrected. Since they did not send her the refund by check as requested or even verify the card on file was correct, I feel the error was on the part of On Star.