My Mother paid by check to renew her yearly subscription on 7/2/2021. On July 31 2021 she purchased a new vehicle. They would not transfer the amount she just paid to the new vehicle. They insisted she would need to get a refund, then repay for the new vehicle. Which would have been acceptable. Since she paid...
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I called onstar billing department on September 8th the first time around 11am. I kept getting the run around from a lady she kept saying she couldn’t hear me she didn’t know how to process my payment she tried to pass me to cancellation of service department. A lot of long pauses like she was doing something...
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I called onstar billing department on September 8th the first time around 11am. I kept getting the run around from a lady she kept saying she couldn’t hear me she didn’t know how to process my payment she tried to pass me to cancellation of service department. A lot of long pauses like she was doing something...
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I really like the convenience of Onstar and how you can press the button in your car to connect to them or you can call. So I’ve done both numerous times..sometimes I can hear and understand the customer service rep…but lately everytime, I can never understand the person. There either not loud enough..it has an echo everytime...
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There never help me at all. They help the person that did not own the car. They let the person in the car. And never call the cops. Never help me at all. I would never buy a GMC car again. User’s recommendation: Not buy a GMC car.
