I am a care coordinator on a doctors office. I help to schedule patient refill of their specialty medications that we have prescribed. Every patient that is required per their insurance to use Accredo, deals with shipping delays, billing delays, and unreasonably long wait times when on the phone with accredo. I myself spend 2 to 3 hours on the phone with Accredo just trying to help 1 patient get their REFILL set up to ship. I am transferred to multiple people, none of which have the answers, and usually I am told that it will take 24 to 48 hours to find and resolve whatever the issue may be. accredo is by far the worst specialty pharmacy my patients and I deal with! Accredo is a barrier to patient care!