Derek Luttrull #3654718 Cheryl Luttrull # 1732727 Anthony & Cheryl Luttrull 3:30 PM (4 minutes ago) to resolutions To whom it may concern, I saw Derek "my son" was off of my organization on my virtual office. I am so disappointed in the last two customer service representatives I had the displeasure to speak with.I spoke with one, I did not get her name, using my sons member number #365478. It is my son's account and due to Covid he is unemployed and was trying to keep his account open and place an order. He was not aware of the $50 PV needed to keep his account open and active so he placed a smaller amount by ordering Tea Tree. I hope someone will listen to the agents tone and attitude toward not helping us. I called back to ask for a supervisor and had the displeasure of speaking with Natasha, again she was very passive aggressive and smartelec and did not resolve the issue I wanted to help my son with. therefore he is not reordering and YL has lost a customer and I lost one too. How sad that customer service has stooped so low and caused even more unpleasantry during such financially hard times. Again I hope someone evaluates these two conversations and makes the appropriated repremends to this two "undeserving to work for YL that represent us" women. Natasha would not elevate my urge to speak with someone above her and was mockingly using and reading responses with attitude and is a poor representative supervisor for what YL should be. Thank you for your time and resolution of this concern for me and any others that may have to deal with these two women. Respectfully, Cheryl Luttrull