Try#5 to get someone to listen to my issue please!!! My booking confirmation number is [protected], I traveled from Port Authority (New York) to Toronto on the 1st of July (8.45pm), 2019 I have completed 2 post journey surveys which I am not sure anyone has followed up or not, 2 emails, few phone calls, still no reply till 10th July!!! As soon as I boarded the bus, I informed the bus driver that I have irritable bowel syndrome (IBS), I cannot hold onto if I really need to go to restroom, once the bus reached Buffalo stoppage on the 2nd July morning, I informed the driver that I have to go the restroom very urgently because the bus restroom was occupied. The driver started screaming on me without any reason, I was really polite while asking. Then he said exactly: "I know you are not supposed to listen to your elders in your culture, but I am telling you - get onto the bus now" while constantly screaming. I didn't utter a single word in response, still he kept screaming on me even when I came back to my seat in front of my whole family and all other passengers. There were my nephew, niece, son, wife and sister in law. It's been days since then, I still can not come out of the trauma and am still thinking what I did wrong? Apart from this racist behavior, Me and my family requested few times to him that the bus was literally stinking, and temperature was too cold. He eventually listened to us probably couple of hours later. I request you to please check camera if you can, then you will know how he reacted on me in Buffalo stoppage and I never said a word back just to show respect to him as a bus driver and of course senior to me. I have never been this humiliated and insulted in my life and honestly, I don't know how long this trauma will haunt me in my sleep. Please let me know what can be done on this, I will be waiting on your feedback very eagerly. Thanks Ziaul