Had a terrible experience both with the products and services as well, i purchased my l shaped sofa than coffee table and tv unit and ordered a dinning table I will talk about delays in delivery because this is common the coffee table get heat stain and some get off as well, i am going to buy my dinning table which i booked 3 months ago when i ho to shop i asked about my dinning table and lady said its still not come till October in may they said it will come on july and than in August they said it will come on October anyhow i said i have another compliant for my last purchase i show her this attach picture she said i will call my manager she will deal you, she straight away said me that this is not going to be in warranty because you put hot mugs on your coffee table we cant do anything i said and what about this paint goes off she said i dont what do you spill on that i dont live in your home from The start she seems so rude MAy be because i am (non English background) she said if you put hot things direct from your stove it will happen i said how can anybody put things from the stove she said its hot manufacturing fault my husband said that if coffe table is not suitable for coffee mugs than it is a manufacturing fault our last ikea coffee table doesn't have stains like this and in end she moved a pretend like she is exhausted to deal with customer than i said refund me of dinning table because if i put some plates and bowl you will say its your fault she came again on counter and give me a copy of refund, they dont know how to deal a customer if their products became faulty