It pains me as a loyal Costco warehouse customer for several years to write this review, not of the chair, but of the online service. I ordered the chair on May 18th. After weeks not hearing from Costco about delivery I contacted Customer service who said they chair was at the local depot for delivery and gave me the Logistics phone number to set up a delivery time. You will find you will be on hold for a very long time. The first call the automated answering said the wait time was 92 minutes. After about 80 minutes on hold, the call was dropped. After waiting for over an hour the second time, I had to hang up. The next day the same thing. After about 4 hours on hold over 2 days, Logistics gave me a date of Thursday June 10th for delivery and I was told I would be notified a day or 2 prior with a time frame for delivery. I did receive an email from Costco that the chair would be delivered on Thur June 10th On June 9th I received an email that the chair would be delivered between 4:15-6:15 pm on that June 10th. The chair was not delivered, no email, text or phone call to notify me why or to reschedule the delivery. I followed up by calling Customer service on June 11th to find out why. They noted the chair had not been delivered and would expediate a response in 2-3 business days. Never received. Made more calls to Customer service, finally my call was pushed up to a supervisor Carol Krats [protected]. She said she would investigate and get back to me. On June 16th I received an email from Costco for a review of the chair (which I never received). June 18th Conversation from Carol was that she was "authorized to REORDER the same chair for the same sale price and for compensation I would receive $400 off the sale price plus set up of the chair at delivery. I accepted these terms. But, she would need for me use my credit card for the REORDER and then I would receive a full refund of the original order. However, the chair was never reordered. I received an email from Costco indicating the refund was coming. June 22 Costco did refund the original order, but the chair was never reordered. I made several calls to Carol, but she never answered any of the calls, nor responded to voice mails I left. 25 June still no order or compensation. I called Customer Service and talked a very nice person who confirmed from the notes made by Carol of the conversation I had with her to make a manual order for the chair but said the chair I had ordered is not out of stock. She transferred me to a supervisor Travis at the Oklahoma call center. Travis said he was being promoted to another position, but he took the information I had. He said the chair was in stock and tried to call Carol and could not get ahold of her either. He said he was passing this on to another supervisor who would get a hold of me either the same day or the next. No call back. June 30th I finally called Costco headquarters. After being passed around I talked to someone that was very condescending. She reviewed the notes of passed conversations and said the reason the original order was refunded and no reorder was made was the chair is not in stock and since I was refunded the full amount there was nothing she could do. As to the compensation which was offered (I did not ask for it originally), I was told Carol was not authorized to do that and Costco would not honor that offer. So, my review is on Costco ONLINE Customer Service.