I ordered several pieces of clothing order # HBB02770100 which arrived on July 3, 2021. I had waited a while for this order so naturally I opened it right away. Every piece I received was something wrong. Most of it was based upon quality and poor workmanship as well as fit. I was confused due to the fact that I had ordered from this company before an any product I ordered I was able to return for a credit or refund. I requested a refund and was packing the item to be sent back when I received the first email sent to me stating: "Sorry that you are not satisfied with the item" the in bold letter the following sentence"PLEASE NOTE THAT CUSTOMERS MUST RESPOND TO EMAIL WITHIN 7 DAYS. IF NOT WE WILL CLOSE THIS CASE AFTER THE AFOREMENTIONED DEADLINE". They went on to say that their center is located in Guangzhou, China and that as a customer I am responsible for all shipping cost and other return related charges inclusive of custom fee and that my refund will only be issued after recept and inspection of package. However this was the kicker "SINCE INTERNATIONAL RETURNS MIGHT RESULT IN LONG WAITING TIMES AND INCUR SUBSTANSTIAL COST ON MY SIDE, WE RECOMMEND SOME ALTERNATIVE METHODS TO RESOLVE THE ISSUE. WE WOULD LIKE TO OFFER YOU A 15% CASH REFUND INSTEAD OF RETURNING THE ITEMS. iF THERE ARE ANY SIZING ISSUES YOU CAN USE YOUR REFUND TO ALTER THE CLOTH". If I still wanted to return the package I should email them for a return label within 7 days of the aforementioned deadline. ***Kindly remember any addresses on the parcel are not approved as the return address.(?????) I sent a response stating that what they offered was appx $42.00 off of a 279.00 order and due to the fact that NO WAY would me waiting for a label, shipping and the waiting for items to be approved would happen within 7 days, me frustrating myself to send it back would not be resonable. SO! I will accept not 15% of the order, but 50% cash refund to be issued to me within 7 days. Due to the fact that I had never had too much of an issue with them before, ( me trying to be nice). Their response as of July 4 was this "SORRY FOR ALL INCONVIENCE. WE DID NOT OFFER 50% REFUND. IF YOU WOULD LIKE TO KEEP THE ITEMS AND SKIP THE RETUN HASSLE, WE WOULD LOVE TO IMPROVE THE COMPENSATION RATE TO BE 25% MONEY REFUND. They then sent me a reurn shipping label and stated all of their requirements, i.e package the iem came in, all tags on clothing, etc, etc, (although more than half of the clothing had no tags, no bags, blah, blah, blah). My response was as of July 4, 2021 I did not ask for a return label, I asked for 50% of my money that I spent as a cash refund. Not 15% . I also stated that I purchased the items in good faith and that I was shocked at the company's policies, and that I had never had a issue before but then I never had such Horrible(Crappy) merchandise sent to me before. At this point I want full compensation. P.S. I'm only using capital letters because I cannot use Bold sentences. I am not screaming.