Everything is ok now. They called me and apologized and fixed everything. Great customer service. I never had problems with Mohegan sun. Im.glad they reached out to me.
Update by user Jun 25, 2021 AFTER YOUR TURNOVER OF CAINO HOST YOU BLESSED MY WITH THE WORST! Original review updated by user Jun 25, 2021 I VISITED AS A GUEST FOR THE LAST 40 MONTHS EXCEPT WHEN THEY WERE CLOSED FOR covid19. LOSE YOUR MONEY AND THEY LOVE YOU, WIN A FEW BUCKS AND THE NEXT...
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Manager “Melissa” had disclosed my personal credit information to someone else after I had already checked out the hotel earlier on the assumption that I was still checked in the room. She wouldn’t take accountability for her mistake and a simple apology would have…
I had a bad experience with the manager who was caught red-handed giving out my personal information and adjusting a bill with my credit card information to another person she states she assumed it was me in the room, when in-fact I was with the lobby and had already…
I stayed here for mothers day weekend and it was an unpleasant experience with the security being very hostile to me and my guest. It will be a very long time that I will spend another penny here! Very poor treatment in how security addresses your concerns with misconducts of their security employees and nonetheless no apologies!!!...
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