Hi. I live in the country and do not get to your store very often. But I made the trip on 12/02/2021and purchased $230 of products from your West Lakes SA store. Include in my purchases, were 4 alligator clips (sectioning clips). They were not packed in my bag, and I went home without them. I obviously didn't realise until I unpacked the bag when I got home, which is 160kms away. I rang the store and spoke to Sara. They agreed that the clips were left on the counter. I asked if she could post them to me if I paid postage. Sarah spoke to the manager, Dee, and she said no it is not within the privacy policy, but they will hold the clips for me until next time I come in ... the problem is, I barely get to the city and postage would have been the quickest and most reliable way of getting the clips. I don't understand why they could not be sent out to me, when, if I ordered them online, they would be posted anyway? Is there a way I can organise to do this? I still have my receipt. Regards, Jessica.