On 6/15/19 I purchased 2 new wireless plans online, with 2 new phones and 2 new sim cards for a total amount of $811.98. Upon receiving my order on 6/18 I attempted to activate my new phones online, but was unable to do so, it said the order was still processing. So I contacted Cricket customer service to do the activation. The representative was also unable to activate them, and told me there was a technical problem on their end, and told me a manager would call me back to complete activation. I missed a call from a manager, but when I listened to the voicemail he said to call back with the phones IMEI numbers and the SIM card numbers, which I called back and provided to them. At this point I was told they were still unable to activate our phones. I called twice on 6/21, and was told that I would be called back within an hour but I never got a call back from anyone. Today, 6/22 I called yet again and had to go through explaining everything from the beginning again, nothing had been done to fix the issue yet. So she started another complaint she told me technical support would work on and get back to me in 2-3 days. At this point I told her I was extremely upset that after 4 calls to them and all this time, still nothing had been done. I told her if this could not be fixed as soon as possible that I would like a refund. I explained my frustration at paying so much money and not even being able to have working phones and service for days now. I also explained how frustrated I was having to call so many times, and feeling like I'm getting the run around, no solutions offered or urgency to fix a problem with their system in a timely manner. I paid a large amount and I expect to get what I paid for. Called customer service again (5th time) on 6/23, and had to give them the IMEI numbers and SIM ICCID numbers a third time, but still the representative said he was unable to fix the situation from their end, but he assured me that the complaint would be handled by corporate now. He told me someone would call me from the corporate office on Monday (today-6/24), and they would be able to do the activation for me. It is currently Monday 6/24, 9:13pm EST and I still have not received the call I was promised. Will wait another hour before calling them again.