Client #[protected] After a nightmare trip last year in June 2020 when our train broke down in the middle of the night, we sat still for over 16 hours with NO info at all! No one would tell us anything & we couldn't get off the train. Finally, after a lot of trying, we reached a cust. service line and we were offered a partial favor by offering us a credit to use within a year. Taking this offer, trying to give Amtrak a break, we tried to book this year and the prices keep changing. On one day the tickets show as one price ($368 @ 20%), 3 days later they are doubled ($687 @ 20%), and 2 days after that they have tripled ($867 @ 20%). And occupancy still says it is the same. Called Cust. Serv. to verify and we were told 'that is the price, you will have to deal with'. No other explanation. Unbelievable that this long time company is so rude and un-accommodating. And can get away with Stealing from their customers. I would like an actual refund for the extra day we had to sit on the train last year or be able to book the same ticket for the original cost again this year while using our partial credit that was offered.