I purchased a king size mattress with two frames that lift the head and feet on September 2, 2020. The cost was $3366.00. When I called on December 26th to advise that one of the frames was not working the only date they could offer for service was January 16th. I previous also purchased a sofa from Raymour and Flanagan and after spending over $5000.00 I feel their response time should be sooner than January 16th.