30 Mar, 2008 → by ClaimboUser921171
Poor product and customer support
This is a complaint about an online eyeglasses supplier called "theyedoctor.com". I like the idea of eyeglasses online because I think the competition will bring the prices down. I just want other to know that you probably want to select a different company than this one. The glasses I received didn't work. When I took them to my optometrist, he said that the material the lenses were made from shouldn't have been used with the severity of my prescription. The LensCrafters next door told me they wouldn't have made them. "theyedoctor.com" replied when I asked them that they only fill what is ordered, they don't check to make sure that it will work properly. As I have checked, other online eyeglass companies provide the same advisory services as the local eyeglass places at the malls. It just turns out that "theyedoctor.com" is a piece goods shop that just fills the order you place, even if it doesn't make sense. So, beware, "theyedoctor.com" will let you make a mistake in your order and their post-purchase support is basically, "You ordered it, we filled it, you live with it."