26 Apr, 2018 → by ClaimboUser898415
Poor communication, unethical practice, poor customer service
My family went to Coast Dental because they are the only dental office on our dental plan. They took an hour and a half to do x-rays, then recommended a deep cleaning that would be almost $200, on $30 was covered by insurance. I told them we would like a regular cleaning that is covered by insurance and they said they could only do this deep cleaning because it was recommended by their dentist (must question whether these dentists are ethical). So, we are stuck with a dentist who will not clean our family's teeth unless we pay them an extra $150 bucks. We have all had regular cleanings every 6 months and no other dentist has ever mentioned that any of us needed a deep cleaning. My children have been going since they were 3 years old and are still teenagers. DO NOT use this practice!