I bought a phone from Plemix.com and they sold me a used phone that was shipped from Hong Kong!! The phone had pictures and contacts from the previous owner. I even called the voicemail and it was already set up. When I contacted plemix.com to return the phone, they told me I would have to pay for return shipping, and pay a restocking fee for the, "hassle of processing a refund" There is a reason why there are tons of customers who write negative threads about them, http://www.howardforums.com/archive/topic/466992-*.html, www.plemixsucks.com, http://www.ripoffreport.com, to name a few.