After explaining to a Delta Dental Rep on the phone that it just took me 25 minutes to find our which Delta dental (state) covered our patient, I asked simply for 4 questions to be answered. She refused and referred me back to the automatic system for a fax. This is very poor patient service! The patient is in the office waiting to see how what percentage his crown will be covered! He asked me to complain about how much of the Dentist time you are wasting, I obliged. How hard is it to answer a few questions. I called back and they pretended there were no Managers to speak to at all.