On 28 July 2021 I parked on level 2. At the access boom I saw flashing signals saying "Drop Off", as well as (importantly) the number of bays available for parking. At no stage did any one tell me this was not the level for parking overnight. This was never the case historically. No message nor any person advising. On exiting on 29 July 2021, I was charged R1, 710 .00. When I pressed the help button at the pay station I was shouted at by the lady when I said there seems to have been a mistake. She shouted that I didn't understand and that a voice note at the entrance boom advised this. No voice note told me this was not for parking. I was stunned by the response. It is completely unacceptable. I am obviously prepared to pay reasonable rates but I request a refund for the obviously excessive, extortionist and totally abusive rates applied.