Greetings, I am writing to you since I bought a flight from SJU to Cartagena, the order code is JGFNZE, which they canceled and I tried countless times to use the open ticket and they never gave me an alternative since it also guided me in jetblue and the information does not appear in your system. I await your response and the solution to my problem. User's recommendation: Ser más eficientes y responsables a la hora de los reembolso.