Trying to make a payment using the online service, and of course it is useless like most other insurance on line payment systems. It makes it difficult to make a payment when over the phone is at least a 45 to 70 minute wait and payments at a location is non existent. How are your members suppose to make payments when it is difficult to do so when all ways to pay are not working or have to put their lives on hold to wait on the phone or risk sending the payment and then getting told it didn't arrive or was late due to things out of their control. I don't expect a quick response, please find and fix the issue with the online payment system