September 14, 2021 Re: Order # [protected] To Whom This May Concern, On 8/20/21 I placed an on-line order with CVS.com, # [protected]. I used several coupons and $14.80 in Extra Bucks that I had been saving up. Days later I checked my order status and realized my order was cancelled that same day with no explanation given. I immediately called the customer service number, went through the options and was placed in a hold queue. After about 20 minutes, my call was disconnected. I proceeded to email customer service. It has been more than 3 weeks now and I have not received a response. I initially wrote this complaint in an email on the company website, submitted the complaint and received an error message, so I had to re-write everything AGAIN. Wow, this is some of the worst customer service I have ever experienced. I no longer need the items I ordered since I had to buy them elsewhere, but at the very least I'd like CVS to reinstate my Extra Bucks. Thank you. Kasia Fabi 2849 Main St Rocky Hill, CT 06067 [protected]@yahoo.com [protected]